Reroo App Terms of Services

These are the Terms of Service for reroo.co.uk and the Reroo iOS & Android mobile phone applications (all referred to as the “App” for the terms of service). We reserve the right to change the terms of service from time to time. These terms of service were last updated on 23rd July 2018.

Agreement between the user and Reroo Ltd

Reroo is the e-commerce mobile application of Reroo Ltd, a company registered in England (Company Number 10113430) and whose registered office is at Greenheys Building, Manchester Science Park, Pencroft Way, Manchester, M15 6JJ, United Kingdom (“Reroo”);
The app is offered as a service to you, the user, by Reroo. Your use of the app constitutes your agreement to all terms, conditions and notices contained here and the Privacy Policy.

National Rail Conditions of Travel

The National Rail Conditions of Carriage (as updated from time to time) sets out the minimum level of service you are entitled to expect in relation to your train journey. They also set out your rights and responsibilities in respect of any train journeys made on the UK railway network, including the liability of the train companies in respect of loss caused by the delay and/or cancellation of any train, by any missed connection or by the closure of the railway as well as in respect of loss or damage to, and delay in the delivery of luggage and its contents.

View the National Rail Conditions of Carriage http://www.nationalrail.co.uk/times_fares/46427.aspx. Where the rights set out in the National Rail Conditions of Carriage are extended or restricted by the train operating companies with whom you may book tickets through this Booking Service, details of these extensions or restrictions will be provided to you with your journey summary prior to purchase. The National Rail Conditions of Carriage entitle Customers to the same levels of compensation or refund entitlements regardless of where they purchase their ticket.

Ticket On Departure

If you select a departure point where ticket on departure machines are available, Reroo encourages you purchase your tickets on this basis. Picking up your tickets just before you travel is very convenient. However, there are several conditions you must abide by.

Seat Reservations

Where possible Reroo will assign seat reservations for your journey, please note only advance tickets come with compulsory reservations and these are subject to availability. If you purchase a flexible ticket, seat reservations cannot be guaranteed. Reroo will also assign seating preferences where possible but again these cannot be guaranteed as they are subject to availability. Reroo cannot be held responsible for customers that do not receive seat reservations or their preferred seating arrangements.

Re-Checking train times

Please make sure you check your train times before you travel at National Rail Enquiries on 03457 48 49 50 or via the website www.nationalrail.co.uk to make sure there haven't been any changes to your journey as a result of engineering works for example.

Amendments & Cancellations
Promotional Activity

Reroo may conduct customer surveys and information requests to improve the service offered by reroo.co.uk. We appreciate your time and often incentivise this activity so please refer to the guidelines ( where applicable ) as the Promoters decision is final and binding in all matters and no correspondence will be entered into. Participants agree to be bound by specific offer Terms and Conditions. The promoter reserves the right at its sole discretion to disqualify any individual found to be acting in any manner deemed by the promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the promoter to be disruptive. Should you have any queries please contact us.

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